Patient Satisfaction in Health Care Essay
Introduction
The research problem that the authors of the selected article sought to answer in their research is on how to improve the level of patient satisfaction in the delivery of health care within medical homes and other health care organizations. The research questions that are addressed by the researchers include the determination of the role of patient-centered care in improving patient satisfaction of health care services and the assessment of the impact of involving family members on the general quality of care that patients receive within medical homes.
The main point that the researchers put forward based on their study is that the implementation of the patient-centered care approach and the involvement of family members in the health care delivery process are the main prerequisites of providing high-quality care within medical centers or health care organizations.Patient Satisfaction in Health Care Essay
The researchers employed the findings of their empirical research to support their hypothesis and main argument. The study hypothesizes that many medical centers fail to incorporate patient-centered care, leading to patient dissatisfaction with health care services. The use of descriptive statistics and content analysis allowed the researchers to come up with reliable data, which allowed them to conclude that health care providers need to integrate the needs and perspectives of patients and members of their families in the implementation of health care interventions to achieve the desired level of quality and patient satisfaction in health care delivery processes.Patient Satisfaction in Health Care Essay
Evaluation of Research Methods
The authors do not provide a section dedicated to a literature review in the article but they utilize existing research findings to effectively provide the background and justification of their study. The researchers used current literature on the topic and empirical evidence related to their research questions to demonstrate that the extent into which many medical centers within the United States involve patients and members of their families in the health care delivery processes is significantly low (Moore, Hamilton, Krusel, Moore, & Pierre-Louis, 2016).
This is even though the National Committee for Quality Assurance (NCQA) provides that health care organizations should implement the Patient-Centered Medical Home (PCMH) model to ensure that the needs of patients and members of their families are adequately met in the implementation of all clinical interventions. The research that the authors present in their article is very current and comprehensively addresses the issues that limit the delivery of high-quality patient-centered health care to patients. The problems that modern medical centers and health care organizations face in the delivery of high-quality care are also comprehensively addressed in the article.Patient Satisfaction in Health Care Essay
The selection of participants for the study was based on convenient sampling. The research included 200 female and male participants. The study sample was specifically composed of patients from the military population in the United States and members of their families (Moore et al., 2016).Patient Satisfaction in Health Care Essay
The study sample proved adequate in determining the perspectives of family members and patients on the factors that influence their satisfaction or dissatisfaction with the health care delivery processes within medical homes and the associated impact on the mental and physical health of patients. The convenient sampling technique enables researchers to come up with rich qualitative data for answering their research questions (Brink, Van, & Van, 2007). However, convenient sampling is associated with some bias in the selection and inclusion of an adequately representative sample in a study (Shi, 2008).
The study that is reported in the article provides practical solutions for medical centers and health care providers for providing health care services that aim at achieving the highest level of patient satisfaction. Since the findings in the article emanated from patients and members of their families, it is argued that they provide reliable evidence for the implementation of patient-centered and high-quality care health care interventions within medical centers.
The use of open-ended questions and structured interviews by the researchers makes their findings practical in assessing the experiences of patients and members of their families on the health care delivery processes and the proposal of practical solutions for improving patient satisfaction of health care services within medical centers.Patient Satisfaction in Health Care Essay
The evidence-based suggestions of the authors on improving patient satisfaction in health care include clinical leadership, continuity of care, and the implementation of the patient-centered care model within health care organizations. These suggestions are both reliable and applicable in addressing the problems that limit the implementation of health care processes that are aligned with the unique needs of patients and the preferences of members of their families.
