Discuss how the patient experience has evolved across health care organizations in KSA

Minimizing risk within an organization is an important aspect of quality in healthcare. Consider the following in your initial post for this week’s discussion:

Discuss how the patient experience has evolved across health care organizations in KSA. Describe the most prevalent issues and concerns that patients express.
Discuss the quality tools and measures you would utilize to address these specific concerns.

Embed course material concepts, principles, and theories (which require supporting citations) in your initial response along with at least one scholarly, peer-reviewed journal article. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references. Use Saudi Electronic University academic writing standards and APA style guidelines.